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Transforming the Fitness Center Business Model: A Service-Profit Chain Approach
Sunny Yi, Timothy Connerton, Cheongyeul Park 한국여가문화학회 여가학연구 20 Pages
한국여가문화학회 여가학연구 2019, vol.17 no.3 2 23-42 (20 pages)
he pays out of his pocket to personally help them out on financial matters, as he once had similar financial challenges in his early years of business. In lieu of the customer satisfaction program, he offers weekly employee training sessions on customer satisfaction and loyalty classes. While the study did not find this program any notably different, the fact that 500 plus employees attend a... in Korea is differentiating itself and transforming the industry dynamics. Using interviews as primary research source, this paper incorporates the service-profit chain framework to examine the critical success factors of the fitness industry, identify differentiating service delivery factors, and explore further opportunities to establish as a sustainable business model. Finally, this study derives implications from employee and customer loyalty construct to reshape the future fitness industry. -
기업 간 통합 로열티 프로그램의 효과에 관한 연구 : 고객 획득 VS. 유지 상황에서의 차등적 효과를 중심으로
이진원, 송태호, 김지윤, Lee. Jin-Won, Song. Tae-Ho, Kim. Ji-Yoon 한국경영과학회 韓國經營科學會誌 23 Pages
한국경영과학회 韓國經營科學會誌 2012, Vol.37 No.2 89-111 (23 pages)
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Leadership Opportunities at a Small, Public University
Charles H.Casey 한국교육학회 한국교육학회 학술대회논문집 7 Pages
한국교육학회 한국교육학회 학술대회논문집 KERA Inter 24 219-225 (7 pages)
I work with my campus administration team to set academic program priorities, develop a budget, hire faculty and staff, and manage daily operations. We and the other campuses all follow a common set of University Policies which works well. I have authority and responsibility for the Crookston campus, but also must be accountable to University system-wide priorities and policies. On a daily... -
Relationships among Leisure Involvement, Leisure Habit, Tourist Motivation and Tourist Behavior
Chang Seo hee 한국여가문화학회 여가학연구 28 Pages
한국여가문화학회 여가학연구 2015, Vol.13 No.3 1 1-28 (28 pages)
Crompton, J. L.(1991). The usefulness of selected variables for predicting activity loyalty. Leisure Sciences, 13, 205-220. Bagozzi, R. P.(1994). Structural equation models in marketing research: Basic principles. In R. P. Bagozzi (Ed.), Principles of marketing research (pp. 317385). Oxford: Blackwell. Bagozzi, R. P., & Yi, Y.(1988). On the evaluation of structural equation models. Journal of... Increasing interest in physically active leisure lifestyles parallels the growth in physically active tourist pursuits. The purpose of this study was to examine the psychological and behavioral relationship between active leisure and tourism. Leisure and tourist activities, leisure involvement, leisure habit, tourist motivation, and tourist behavior were used to investigate this relationship. A probability sample of 316 university alumni association members who participate in active leisure and...