In this study, a user-friendly expert system is developed for bright nickel plating processes which have a number of influence factors related to the plating quality. Because the mutual relations between these factors in the processes are not quantitatively identified, the expert system deals mainly with the troubleshooting process problems by using the production rule which is able to utilize effectively the qualitatives knowledge and the accumulated experience. Especially, to provide the system user with more timely and convenient informations about the cause of problem symptom and the corresponding countermeasure, it is introduced the interactive user interface using the Korean language. Also the knowledge base and inference engine of the expert system are completely separated, so that the substance of knowledge base can be easily updated and extended.