One aspect of customer dissatisfaction, safety or more correctly, the lack of product safety has received particular attention in courts and in legislatures, especially in the developed countries. Therefore, many companies have always regarded safety elements as an essential part of product manufacturing. In this paper, the case study on the product safety of infant cosmetics manufactured by a small-medium enterprise is presented. We have focused our study on safety level and control system of product safety, also analyzed the product defects caused by mixing process and all departments. It is found that the product defects(Complaints, Enquiries) is considerably decreased. These results could be used to deal with a product recall which companies hope never happens to them.