- 컴퓨터 지원시스템을 활용한 품질경영 성과측정
- ㆍ 저자명
- 신완선,강은경,Shin. Wan-Seon,Kang. Eun-Kyung
- ㆍ 간행물명
- 대한산업공학회지
- ㆍ 권/호정보
- 1998년|24권 4호|pp.529-537 (9 pages)
- ㆍ 발행정보
- 대한산업공학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Appropriate performance evaluation is a key successful factor for continuous improvement and systematic management support in the implementation of quality management. This research deals with the development of a computer support system for performance evaluation of quality management and its application to a real world problem. It, first, investigates existing performance evaluation methods and classifies them into three styles. A number of key factors for designing computer support systems are then elicited by analyzing the characteristics of the existing methods in terms of the requirements needed for a successful evaluation tool. The computer support system is designed by incorporating the key factors in the system design process and it is implemented as a network version. Finally, a case study is performed in order to verify the proposed support system. The pros and cons of the system are also discussed.