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효과적인 종합적 품질경영(TQM)교육 실행의 성공요인에 관한 연구
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  • 효과적인 종합적 품질경영(TQM)교육 실행의 성공요인에 관한 연구
저자명
서창적,김재환
간행물명
品質經營學會誌
권/호정보
2000년|28권 3호|pp.68-81 (14 pages)
발행정보
한국품질경영학회
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정기간행물|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

In this paper, we studied the four stages of quality related education and training and identified alignment factors that have influence on successful TQM education and training. Based on extensive literature reviews the four stages are extracted such as quality concepts training, quality tools training, special topics training, and leadership training. Also we determine the alignment factors. A framewok of research model including above factors is developed and tested statistically. The perceived data are collected from managers of quality departments of 140 Korean firms through survey. The results show that alignment factors which achieve success in Quality related education training are using relevant examples and implementing training at the top in quality concepts training, providing time and opportunity to master skills in quality tools training, organizing courses into a logical curriculum in special topics training, and providing ongoing feedback in leadership training. We also offered numerous suggestions that can help organizations develop effective training programs to meet their objectives.