- 품질경영지원 정보시스템 구축을 위한 틀
- ㆍ 저자명
- 서영호,강현석,Suh. Yung-Ho,Kang. Hyeon-Seok
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2000년|28권 2호|pp.89-102 (14 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Many organizations have developed their own traditional quality information systems. But, they think of it as one of the functional information systems not as a company-wide decision support information systems. A study on traditional quality information systems(QIS) has been conducted and a new conceptual framework of quality information system is proposed in this paper. In order to support enterprise wide total quality management aggressively, a new conceptual framework, named quality management support information system(QMSIS) is developed and proposed. This framework is based upon Malcolm Baldrige National Quality Award(MBNQA) model integrates management information system approach and traditional quality information system concept. In this model, organizational performance and process performance can be monitored to support managers , decision making about organizational quality management activities.