기관회원 [로그인]
소속기관에서 받은 아이디, 비밀번호를 입력해 주세요.
개인회원 [로그인]

비회원 구매시 입력하신 핸드폰번호를 입력해 주세요.
본인 인증 후 구매내역을 확인하실 수 있습니다.

회원가입
서지반출
의류상품 판매원의 서비스 차원과 의류상품 유형별 중요도
[STEP1]서지반출 형식 선택
파일형식
@
서지도구
SNS
기타
[STEP2]서지반출 정보 선택
  • 제목
  • URL
돌아가기
확인
취소
  • 의류상품 판매원의 서비스 차원과 의류상품 유형별 중요도
저자명
이지영,김미영
간행물명
한국의류학회지
권/호정보
2001년|25권 5호|pp.933-944 (12 pages)
발행정보
한국의류학회
파일정보
정기간행물|
PDF텍스트
주제분야
기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

The purpose of this research was to classify service dimensions for each apparel product which was thought to be important to consumers and to examine what kind of service dimensions are assessed to be more important than others. Furthermore, whether there were significant differences in the service dimensions and importances of services dimensions were examined by apparel product type(casual, formal products). Data were collected from women who were over 20 years old that live in Seoul. A questionnaire developed based on the previous researches and data were analyzed by factor analysis, t-test, ANOVA, frequency analysis. The results of this study were as follows: First, services of salesperson were divided into six dimensions: "focused on customers", "knowledge/competency", "courtesy", "appearance/image", "purchasing induction", and "concerning". As to service dimension importance, consumers think that "service focused on customers" is the most important dimension of service. Second, results of examining the importance according to apparel product type showed that five of the six service dimensions in formal product sales were more important except for the "knowledge" related service. Last, as to demographic characteristic variables, people who were over 40 years old were likely to think "purchasing induction", "appearance/image", "concerning" service dimensions more important than the other ages. And it was found that consumers who spend less money on purchasing clothing in a month thought "focused on customers" service was more important than the other consumers. In conclusion store managers could apply these results to service education of salesperson and use on preservation and improvement of customer relationship. And according to apparel product types, the results will give some implications to various service policies.