- 한국의 여성 서비스인력에 대한 사회적 인식에 관한 연구: 서비스 품질 및 여성인력활용을 중심으로
- ㆍ 저자명
- 박성연,박재흥,홍부길
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2001년|29권 2호|pp.93-103 (11 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
This study examined the social perceptions on the women work force in Korean service industries. 100 questionnaires per each of five service industries, hotel, PCS, department store, general hospital and bank (500 altogether) were distributed to general consumers to measure perceived service quality and perceptions on the women employees in the those service industries. It was found that consumers were not very satisfied with the service quality of the industries. They felt the necessity of women workforce in service industry and agreed to that women employees posessed management quality and had potential to develop.