- 전화통신 서비스품질정보시스템 설계에 관한 연구
- ㆍ 저자명
- 염창선
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2001년|29권 3호|pp.97-108 (12 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The information system for measuring and analyzing service quality of telephone network is designed on the service quality scheme recommended by ITU(International Telecommunication Union) in this study. The information system is composed of the equipments which measure service quality and the systems which analyze the measured data. The schedule algorithm for effectively operating measurement equipments which are located over public switched telephone network is proposed. The functions of the Information system are Introduced. The information system improves the service quality effectively.