- TL 9000의 성과지표와 수명주기모형을 통한 효과적인 품질경영시스템의 적용방안
- ㆍ 저자명
- 서창적,김정래
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2001년|29권 4호|pp.1-17 (17 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The characteristics of Telecommunication Industry encompass not only hardware and software but also the service aspect of them. One way to improve the industry up to the international level in terms of hardware and software as well as service aspect is to comply with tile TL 9000 standard, which was established by QUEST Forum, the group consisted of U.S. communication industry, based on the ISO 9000 Quality Management System. In this study, design, establishment, implementation, maintenance and improvement of quality system for domestic telecommunication industry are thoroughly investigated based on TL 9000 standard, with its LCM(Life Cycle Model) model and measurements. Also, Process Approach is suggested to help the industry realize the system to meet its specific needs. In addition, specific examples with the successful certification to TL 9000 standard are presented.