- 온라인 쇼핑객의 점포태도가 점포만폭도와 점포층성도에 미치는 영향
- ㆍ 저자명
- 이영주,박경애
- ㆍ 간행물명
- 대한가정학회지
- ㆍ 권/호정보
- 2002년|40권 5호|pp.53-62 (10 pages)
- ㆍ 발행정보
- 대한가정학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The purposes of this study were to examine: 1)the dimensions of online store attitude; 2)the differences in the online store attitude by product category and store type; and 3)the effects of online store attitude on store satisfaction and store loyalty. Data were obtained from an online questionnaire survey to 850 online shoppers who were randomly selected from the panel of an online survey agency, and 615 responses were analyzed. Factor analysis extracted 5 dimensions of store attitude including: process and security; service; promotion and presentation; price and quality; and merchandise. MANOVA revealed a significant difference in the price and quality factor by product category and store type. Multiple regression showed that the effects of price and quality, service, and process and security on store satisfaction were significant. Also, price and quality had a significant direct effect on store loyalty which was also affected by store satisfaction.