- 도시가스회사의 고객만족 경영지원시스템 구축
- ㆍ 저자명
- 변대호,윤원영,Byun. Dae-Ho,Yun. Won-Young
- ㆍ 간행물명
- 산업공학
- ㆍ 권/호정보
- 2002년|15권 2호|pp.172-181 (10 pages)
- ㆍ 발행정보
- 대한산업공학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
Customer satisfaction is undoubtedly one of the top strategic issues in the new decade. Today, many organizations are rushing to become more customer focused. A key component of many initiatives is the implementation of customer satisfaction software. In this paper, we provide a case study for customer satisfaction management in a city gas company. The three issues include the plan for giving premiums and the development of a happycall system and a web-based measurement system for customer satisfaction.