- QFD를 이용한 국내 금융기관의 프라이빗 뱅킹 서비스 설계
- ㆍ 저자명
- 이지수,조수현,손소영,Lee. Ji Soo,Cho. Soo Hyun,Sohn. So Young
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2004년|32권 3호|pp.153-165 (13 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
Recently, financial service industry of Korea started to pay attention to private banking targeting to the rich. However, as the advanced foreign competitors have entered the market, strategic approaches are needed focusing on the general rich rather than the exceptional VIPs. In this paper, we use QFD to provide marketing strategies for Korean financial service providers. Our finding is that ‘intangible service provided by private banker’ and ‘off-line sales’ have marketing priority and ‘investment management’ and ‘value-added service’ follow.