This paper investigates the importance and satisfaction levels according to factors on commercial Enterprise Resource Planning(ERP) packages in the view of end users when the ERP system is employed especially in SMEs. Considering the characteristics and functions of ERP packages, five factors (vendor, technology, function, A/S, price) are obtained based on the literature review. The proposed procedure consists of finding importance factors and satisfaction levels which support the selection of ERP packages for a certain SME. When a company tries to implement the ERP system, the findings in this paper suggest which ERP package is suitable for its own business environment.