- 호텔.패밀리 레스토랑 조리사의 직무 스트레스와 이직 의도 연구
- A Study on Job Stress and Turnover Intention of Hotel and Family Restaurant Cooks
- ㆍ 저자명
- 이재섭,Lee. Jae-Sub
- ㆍ 간행물명
- 한국조리학회지
- ㆍ 권/호정보
- 2005년|11권 4호|pp.150-163 (14 pages)
- ㆍ 발행정보
- 한국조리학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
If a licensed cook of a special-deluxe hotel restaurant and n family restaurant receives stress psychologically and physically, it will influence the interaction with customers who eat their food. Job stress is known to affect the kitchen operation and cause negative formation of interior and exterior customer management. This study wishes to present the method that can minimize the negative effect caused by stress, leading to an elevation of service quality that is offered to customers by removing those factors related to the stress of a licensed cook. This study established the range of targets to compare the cooks of super-deluxe hotel restaurants and those of family restaurants and to apply result of this research to whole licensed cooks is considered to have some limitations. Therefore, estimating job stress and turnover intention of general licensed cooks through comparison with tourist hotels and general restaurants should be significant hereafter.