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An Empirical Study on Job-Satisfaction of Tour Guide
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  • An Empirical Study on Job-Satisfaction of Tour Guide
  • An Empirical Study on Job-Satisfaction of Tour Guide
저자명
Choi. Hyun-Seok,Shin. Dong-Sook
간행물명
한국데이터정보과학회지
권/호정보
2005년|16권 1호|pp.79-94 (16 pages)
발행정보
한국데이터정보과학회
파일정보
정기간행물|ENG|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

This study examines which factors affect on Job-Satisfaction of Tour Guide in Korea, perceiving that Job-Satisfaction of Tour Guide affects customer satisfaction, and outcomes of business. In the tourism industry, Tour Guides are one of the most important factors influencing customer satisfaction, because they are one of the key front- line players. Ultimately, the purpose of this study is to present the importance of efficient management for human resources through investigating Job-Satisfaction of Tour Guide. To active purpose of this study, both literatures and empirical research based on Japanese, and Chinese Tour Guides in Korea were adopted and conducted. In conclusion, in order to improve psychological and behavioral outcomes of the Tour Guides, job satisfaction factors have to be improved in many ways and also travel managers should consider them.