This paper presents a case history of a geosynthetics-reinforced segmental retaining wall, which collapsed during a sever rainfall immediately after the completion of the wall construction. In an attempt to identify possible causes for the collapse, a comprehensive investigation was carried out including physical and strength tests on the backfill, stability analyses on the as-built design based on the current design approaches, and slope stability analyses with pore pressure consideration. The investigation revealed that the inappropriate as-built design and the bad-quality backfill were mainly responsible for the collapse. This paper describes the site condition including wall design, details of the results of investigation and finally, lessons learned. Practical significance of the findings from this study is also discussed.