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병원 간호조직의 성과평가지표에 관한 조사 연구
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  • 병원 간호조직의 성과평가지표에 관한 조사 연구
  • A Survey for Performance Measurement Indicators of Nursing Organizations in Hospitals
저자명
이해종,강경화,장수정,김인숙,Lee. Hae-Jong,Kang. Kyeong-Hwa,Jang. Soo-Jung,Kim. In-Sook
간행물명
간호행정학회지
권/호정보
2005년|11권 4호|pp.385-399 (15 pages)
발행정보
간호행정학회|한국
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정기간행물|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

Objective: The objective was to extract a preliminary performance measurement indicators of nursing organizations in hospitals using the BSC(Balanced Score Card) developed by Kaplan and Norton, and to analyze the content validity and evaluation methods of the performance measurement indicators with actual nurses in the nursing organization as participants in the study. Methods: The preliminary performance measurement indicators was created through a literature review and had the content validity by a professional. This survey was sent via post to 316 nurse managers and nurses with more than 5 years of experience in seven secondary and tertiary hospitals in the Seoul Gyonggi district. The completed questionnaires were returned by mail. Results: Fourteen indicators for finances, 16 for customer services, 27 for internal business processes, and 13 for learning and growth were selected. Conclusion: Amidst a rapidly changing medical environment, a first step was taken towards developing a performance measurement from various perspectives for nursing organizations in hospitals from various perspectives, rather than just one or a past-oriented perspective. However, as the most important thing is to actually use these indicators, continuous interest in publicity and education must be developed.