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DEA기법을 도입한 위탁 급식 점포의 효율성과 사업 전략에 관한 연구
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  • DEA기법을 도입한 위탁 급식 점포의 효율성과 사업 전략에 관한 연구
  • The Efficiency and Business Strategy of Contract-Foodservice Operations using Data Envelopment Analysis
저자명
최규완,박주연,Choi. Kyu-Wan,Park. Ju-Yeon
간행물명
東아시아食生活學會誌
권/호정보
2007년|17권 5호|pp.727-737 (11 pages)
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동아시아식생활학회
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

The aims of this study was to suggest a new efficiency measurement indicator for evaluating the management efficiency of decision making units(DMUs) in the contract foodservice industry. The data envelopment analysis(DEA) model which considers multiple inputs and outputs and looking for benchmarks, was used to compare the productivity of DMUs. We considered sales, profits, and customer satisfaction as output variables and it adopted food cost, labor cost and administrative expense as input variables. The results of applying DEA revealed relatively efficient types of business and service types. The efficiency of school units was highest and the mired service type was the most efficient one. In this study the CCR model efficiency was analysed with profit and the customer satisfaction index by the matrix method. DEA efficiency was correlated with profit but there was no correlation between DEA efficiency and the customer satisfaction index.