- 정보통신 분야 종사자의 내부마케팅노력이 서비스품질에 미치는 효과
- ㆍ 저자명
- 안관영,박노국,Ahn. Kwan-Young,Park. Rho-Gook
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2007년|35권 4호|pp.78-88 (11 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This paper is to investigate the relationship between international marketing and service quality, and the moderating effect of gender in that relationship. The data to make an empirical analysis were gathered from 269 workers in telecommunication sector. Multiple regression analysis revealed that (1) education was positively related with tangibility, reliability, responsiveness, empathy, assurance, and (2) internal communication was positively related with tangibility, reliability, responsiveness, assurance, and (3) delegation of authority was positively related with assurance. Hierarchical multiple regression analysis revealed that (4) compensation was more positively related with reliability in woman, and (5) employment security was more positively related with assurance in man.