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인터넷 쇼핑몰의 신뢰 결정요인에 관한 실증연구 : 한국.중국 이용자 비교 분석
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  • 인터넷 쇼핑몰의 신뢰 결정요인에 관한 실증연구 : 한국.중국 이용자 비교 분석
저자명
정철호,정영수,Jung. Chul-Ho,Chung. Young-Soo
간행물명
Journal of information technology applications & management
권/호정보
2007년|14권 2호|pp.71-96 (26 pages)
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한국데이타베이스학회
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

The objectives of this study are to investigate factors influencing trust on internet shopping mall and to examine whether these factors on trust have differences between Korean and Chinese users. Based on the literature reviews, this study employs six factors in two groups of influencing factors, web-site characteristics and individual characteristics as key determinants of trust in internet shopping mall. Analysis of 470 responses(Korean: 320 users, Chinese: 150 users) of survey questionnaire indicates the following: In terms of the relationship between web-site characteristics factors and the trust, the results showed significant differences between Korean and Chinese samples. For the Korean samples, transaction security and interactivity were the only significant influencing factors. For the Chinese samples, perceived reputation and perceived size were the only significant factors. In terms of individual characteristics factors, the influencing factors were found identical for the samples. Both propensity to trust and familarity were significant factors in both Korean and Chinese samples. Based on the findings, managerial implications are discussed in building user trust in internet shopping mall in Korean and Chinese market.