- 물류서비스품질의 측정을 위한 척도개발에 관한 연구
- ㆍ 저자명
- 강기두,안승호,채명기,Kang. Gi-Du,Ahn. Seung-Ho,Chai. Myung-Ki
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2008년|36권 2호|pp.45-58 (14 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The importance of quality logistics service to the enterprises has kept growing considering the fierce competitions. It also asks for the sound definition and the scale explaining the construct of logistics service quality. The current study attempted to identify the construct of logistics service quality and develop the scale to measure it. Various qualitative and quantitative methodologies have been employed in order to provide the solid theoretical and psychometrical foundation of the proposed scale. In so doing, the conceptual definition of Logistics Service quality has been proposed and the 127-item scale measuring the construct of logistics service quality has been developed and found to be reliable and valid.