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An Application of Total Quality Management Efficiency Model in the Korean Distribution Industry
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  • An Application of Total Quality Management Efficiency Model in the Korean Distribution Industry
  • An Application of Total Quality Management Efficiency Model in the Korean Distribution Industry
저자명
Yoo. Han-Joo,Park. Jong-Woo,Song. Gwang-Suk
간행물명
The Asian journal on quality
권/호정보
2009년|10권 1호|pp.25-36 (12 pages)
발행정보
한국품질경영학회
파일정보
정기간행물|ENG|
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기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.