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이동 통신 서비스 품질에 관한 연구 - 효율성 분석을 중심으로 -
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  • 이동 통신 서비스 품질에 관한 연구 - 효율성 분석을 중심으로 -
  • A Study on Mobile Communication Service Quality
저자명
한경희,조재립,Han. Kyong-Hee,Cho. Jai-Rip
간행물명
대한안전경영과학회지
권/호정보
2009년|11권 2호|pp.187-195 (9 pages)
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대한안전경영과학회
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

Various kinds of service measurement including the development of the measurement of service quality have been developed. Especially the mobile telecommunication service being represented by the mobile communication company would be the mostly developed area. Its service development can be understood along with the development of the telecommunication companies as well as cellular companies. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.