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Exploring Culture Dimensions and Enablers in Quality Management Practices : Some Findings
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  • Exploring Culture Dimensions and Enablers in Quality Management Practices : Some Findings
  • Exploring Culture Dimensions and Enablers in Quality Management Practices : Some Findings
저자명
Pun. Kit Fai,Jaggernath-Furlonge. Surujdaye
간행물명
The Asian journal on quality
권/호정보
2009년|10권 2호|pp.57-76 (20 pages)
발행정보
한국품질경영학회
파일정보
정기간행물|ENG|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

Although many adherents openly praise the importance of quality management practices (QMP) in organisations, others have identified significant costs and implementation obstacles. Some recent studies showed that QMP have failed due to the ignorance of quality cultures. How to improve the success rate of QMP in organisations has become a critical issue both in the academy and in practice. This paper discusses the common enablers of and cultural impacts on QMP. It explores the dimensions of national versus organisational culture, and identifies the main features of four quality culture models as advocated in the literature in relation to facilitating QMP in organisations. It was found that flat structures, decentralised functions, empowerment, flexibility, innovation, limited rules and regulations and teamwork favor the QMP implementation. For facilitating culture changes for QMP, values associated with low power distance, low uncertainty avoidance and collectivism would have to be nurtured. Further research is needed to incorporate the findings and develop a practical quality culture approach for real applications in industry.