- 패션 명품 브랜드 판매원의 역량과 서비스 지향성이 조직몰입과 서비스 제공수준에 미치는 영향
- ㆍ 저자명
- 이진화,김남희,박현희,Lee. Jin-Hwa,Kim. Nam-Hee,Park. Hyun-Hee
- ㆍ 간행물명
- 한국의류학회지
- ㆍ 권/호정보
- 2010년|34권 8호|pp.1290-1302 (13 pages)
- ㆍ 발행정보
- 한국의류학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This study examines the effects of competency and service orientation of imported fashion luxury brands salespersons on the organizational commitment and service delivery level. Questionnaire data from 162 salespersons of imported fashion luxury brands were analyzed. The results were summarized as follows. First, self-management ability, professional executive ability, and the friendly attitude of six competency factors had significant effects on organizational commitment. Second, professional executive ability, self-management ability, and friendly attitude of the six competency factors had significant effects on service delivery level. Third, all factors of service orientation had significant influences on organizational commitment. Finally, special treatment/awareness of needs and instant response/communicative skill of three service orientation factors had significant influences on the service delivery level.