This study began from the critical perception that for large multi-complex commercial buildings, which have been rapidly growing in numbers in recent times, an efficient pedestrian circulation configuration plan is needed to organically connect various tenants and to increase user convenience. The aim of this study is to determine the impact relationship between user satisfaction and travel route characteristics, and derive the consideration factors when selecting a travel route. Method of this study is to implement a survey on anchor tenant users. The results of this study are summarized as follows: The overall satisfaction regarding the multi-complex commercial building was found to have a high correlation with the travel route satisfaction, and the factor with the highest impact on travel route satisfaction was shown to be "the connectivity of passageways to the destination facilities." The "direction change and travel distance" factor had the second highest impact, while "degree of difficulty in navigation" was found to be third in rank. As such, in regard to the building environment for multi-complex commercial buildings, although it is important to have space planning that takes into account navigation as a factor of route search by humans, the connectivity between the installed tenants was found to be more important. As for route selection criteria, there was a strong tendency to select a familiar route based on past experience, and higher consideration was given to the tenants or attractions installed along the travel route or the ease of travel between destinations than to the travel route width, event elements, or pedestrian density discussed in existing literature.