- BSC 관점의 품질경영시스템 구축효과 : ISO 9001 인증기업을 중심으로
- ㆍ 저자명
- 박무현,주기중,임상종,Park. Moo-Hyun,Ju. Ki-Jung,Lim. Sang-Jong
- ㆍ 간행물명
- 산업경영시스템학회지
- ㆍ 권/호정보
- 2011년|34권 2호|pp.85-91 (7 pages)
- ㆍ 발행정보
- 한국산업경영시스템학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than have direct effects on financial performance. Finally we suggest implications of this study and future research direction.