- MICE산업에서의 서비스사이언스 적용에 관한 탐색적 연구
- ㆍ 저자명
- 김길래,정소연,Kim. Kil-Lae,Jeong. So-Yeon
- ㆍ 간행물명
- 한국IT서비스학회지= Journal of the Korea society of IT services
- ㆍ 권/호정보
- 2011년|10권 3호|pp.297-312 (16 pages)
- ㆍ 발행정보
- 한국IT서비스학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Service science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. MICE industry has also opened up new revenues through improved services and new services which is a more attractive strategy for success. The importance of adoption of service science has recently emerged in MICE industry. However it has not been provided a detail action plan it is needed positive interesting and common endeavor of academy, industry, and government sector. In this context, we analyzed the major issues in adoption of service science in the MICE industry and developed the paradigm model by ground theory approach and proposed a roles of MICE service provider, mediator and consumer for service science adoption which have not been treated as a research topic in the domestic MICE areas sofar.