- 의료기관 규모별 간호사가 인지하는 내부마케팅, 직무만족 및 고객지향성에 미치는 영향요인 비교 - 중소.종합병원 중심으로 -
- ㆍ 저자명
- 도은수,김미예,Do. Eun-Su,Kim. Mi-Ye
- ㆍ 간행물명
- 간호행정학회지
- ㆍ 권/호정보
- 2012년|18권 1호|pp.56-66 (11 pages)
- ㆍ 발행정보
- 간호행정학회|한국
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Purpose: This study was conducted to compare internal marketing, job satisfaction and customer orientation between nurses in small-medium hospitals and nurses in general hospitals. Method: The participants were 470 nurses were working in 8 small-medium hospitals and 5 general hospitals. Data were collected with structured questionnaires in July, 2010, and analyzed using descriptive statistics, ${chi}^2$-test, MANCOVA, t-test, One-way ANOVA, and Scheffe test with PASW (SPSS) 18.0 program. Results: There was no significant difference between small-medium hospital nurses and general hospital nurses in internal marketing and customer orientation. But nurses in small-medium hospitals had higher levels of job satisfaction than general hospital nurses. Conclusions: These findings demonstrate the necessity of developing programs that will help to improve job satisfaction in nurses.