- 외식업 종사자의 직무만족이 서비스품질에 미치는 효과 및 성별 조절효과
- ㆍ 저자명
- 안관영,김길선,손용승,Ahn. Kwan-Young,Kim. Gil-Seon,Son. Yong-Seung
- ㆍ 간행물명
- 대한안전경영과학회지
- ㆍ 권/호정보
- 2012년|14권 2호|pp.277-284 (8 pages)
- ㆍ 발행정보
- 대한안전경영과학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This paper reviewed the relationship between job satisfaction and service quality, and the moderating effect of gender in restaurant employee. Based on the responses from 288 employees, the results of multiple regression analysis showed that intrinsic job satisfaction(JS) and extrinsic job satisfaction effect positively on all service quality factors(tangibles, reliability, responsiveness, empathy). The results of moderating analysis showed that intrinsic JS effects positively on all service quality factors irrespective of gender, but the positive effect of extrinsic JS on tangibles and empathy is more positive in female than in male employee.