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전자정부 대국민 정보서비스 효율성 분석을 통한 벤치마킹 설계
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  • 전자정부 대국민 정보서비스 효율성 분석을 통한 벤치마킹 설계
저자명
신승효,김승희,김우제,Shin. Seoung-Hyo,Kim. Seung-Hee,Kim. Woo-Je
간행물명
한국IT서비스학회지= Journal of the Korea society of IT services
권/호정보
2013년|12권 3호|pp.405-420 (16 pages)
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한국IT서비스학회
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

The purpose of this paper is to develop an evaluation model for e-government system in Korea which is one of world best practices of e-government systems. We have presented a method to perform an efficiency analysis of each e-government service which in a component of e-government system in Korea and to establish a benchmark target for each e-government service. To do this, the output-oriented DEA(Data Envelopment Analysis) CCR model was performed for the selected 12 e-government public services of Korean e-government system in this paper. As a result of DEA analysis, first the internet civil appeal support service, the employment comprehensive information service, and the company support information service were evaluated as the efficient solutions among the 12 e-government public services. Second the remaining 9 e-government public services were evaluated as the inefficient information services which should be improved in terms of their service levels. Finally the benchmark targets for the inefficient e-government services were suggested to improve those inefficient systems through DEA analysis.