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회원가입
서지반출
Social Capital, Knowledge Quality, and Online Brand Community Success
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취소
  • Social Capital, Knowledge Quality, and Online Brand Community Success
  • Social Capital, Knowledge Quality, and Online Brand Community Success
저자명
윤철호,김창규,김상훈,박일규,Yoon. Cheolho,Kim. Changkyu,Kim. Sanghoon,Park. Il-Kyu
간행물명
한국IT서비스학회지= Journal of the Korea society of IT services
권/호정보
2014년|13권 3호|pp.183-200 (18 pages)
발행정보
한국IT서비스학회
파일정보
정기간행물|ENG|
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기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

Online brand communities have become a major component of marketing strategy given that these communities encourage participation and share the culture of Web 2.0 core concepts to Internet users. This study investigated the effects of social capital and knowledge quality on the success of online brand communities. A research model suggests that trust among members and the identification derived from social capital theory and knowledge quality influence individual community participation; knowledge quality also influences brand trust. In turn, community participation and brand trust develop brand loyalty. The model was empirically analyzed using structural equation modeling with data from online brand community members in Korea. The results indicate that identification and knowledge quality significantly affects brand trust and brand loyalty through community participation. This study provides a basis for developing a success model for online brand communities. Also, this study identifies a new role of knowledge quality in an online brand community context.