- 직무스트레스와 서비스품질의 관계 및 조직공정성의 조절효과
- ㆍ 저자명
- 안관영,Ahn. Kwan Young
- ㆍ 간행물명
- 대한안전경영과학회지
- ㆍ 권/호정보
- 2014년|16권 3호|pp.389-397 (9 pages)
- ㆍ 발행정보
- 대한안전경영과학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This paper reviewed the relationship between job stress and service quality, and the moderating effect of organizational justice in food service restaurant. Based on the responses from 209 employees, the results of multiple regression analysis appeared as follow; 1) job stress(insufficient job control, lack of reward, occupational climate, job insecurity, interpersonal conflict) partly effect negatively on all service quality factors(tangibility. reliability, responsiveness, empathy). 2) distributive justice and procedural justice partly effect positively on the relationship between job stress and service quality.