경찰 서비스와 시민간의 구조적 관계 연구

문준섭; 한상설

서지반출

국문초록

경찰은 대중에게 공공서비스를 제공하는 집단이다. 경찰서비스의 영역은 법집행과 시민 의 문제를 최소화시켜 그 관계를 개선시키는데 초점이 맞춰져 있다. 시민과의 관계 개선을 위해 경찰 조직은 자신들의 역량을 사용할 필요성이 제기되고 있다. 본 연구에서는 경찰이 제공하는 대민 서비스 품질, 경찰이 실시하고 있는 지역순찰, 지역 주민이 가지고 있는 범 죄에 대한 두려움이 경찰-시민 관계와 시민-시민 관계에 어떻게 영향을 주는지 실증적으로 분석해 보았다. 371개의 자료를 이용한 실증분석결과 대민 서비스 품질, 지역순찰, 범죄에 대한 두려움, 경찰-시민 관계, 시민-시민 관계에서 경찰-시민관계와 시민-시민 관계 사이를 제외한 모든 인과모형에서 유의미한 결과를 도출하였으며, 실증분석 결과를 토대로 시사점 을 제시하였다.

영문초록

Police is an organization that provides service to the public. Police service is focusing on enforcing the law and solving the problem to improve the relationship between police and the public within the society. To accomplish their goal, police should build a better relationship with the public. In the current study, the researcher focused on factors of police service quality, community policing, fear of crime, police-citizen relationship, and the relationship among citizens. The current study used the interview methods for collecting data of 371 individuals from Seoul metro area and resulted that each factors had a causal relationship but police-citizen relationship and citizen-citizen relationship did not show the statistically significant results. Based on this study, the research provided critics and implications.

키워드

대민 서비스 품질 지역순찰 범죄에 대한 두려움 경찰-시민 관계 시민-시민 관계 공공마케팅 (PR)

참고문헌 (48건)

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