Government-led assessment and restructuring of universities are being undergone recently
due to the decreasing number of students. Universities are in a time of competition and in
heightened consciousness of crisis accordingly. To overcome such period, universities are
trying to enhance their competency and improve the quality of education through a various
programs, mainly through Center for Teaching and Learning (CTL), seeking improvement of
teaching quality and learners’ satisfaction. Instructional Consulting is one example.
Despite the revitalization of the Instructional Consulting in universities, Instructional
Consulting performed in universities; unlike those in elementary and secondary schools,
generally lack not only in structure but also in role-defining of the actual consultants in the
field. Although training programs for Instructional Consulting are introduced in many
institutes such as Seoul National University CTL and The Korean Society for Educational
Technology, they are still limited to transfer of methodology in aspects of education or
educational technology, rather than actual competency clarification. Therefore, Instructional
Consulting in universities have wide variation in quality, depending on the consultant’s own
experience and competencies.
In this study, methods of analysis on existing researches, behavioral events interviews, panel
discussions and questionnaire were used to develope the competency model that is required
for a Instructional Consultant in universities. As a result, three common competencies
(change-responsiveness, achievement-orientation, and customer-orientation) and seven necessary
competencies (understanding of others, flexibility, information- orientation, analytical thinking,
conceptual thinking, confidence, and self-principles) were derived, as essential requirements to
carry out Instructional Consulting at universities. 0.88 content validity index was obtained
through questionnaire, ensuring the consistency as Instructional Consulting competency model.
The result of this study will provide useful suggestions in selecting, assessing, developing and
nurturing Instructional Consultants in universities in the future.