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서지반출
패밀리 레스토랑 종사원의 임파워먼트가 직무만족 및 조직몰입과 이직의도에 미치는 영향 연구
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  • 패밀리 레스토랑 종사원의 임파워먼트가 직무만족 및 조직몰입과 이직의도에 미치는 영향 연구
  • The Effects of Empowerment on Job Satisfaction, Organizational Commitment, and Turnover Intention in Family Restaurant Employees
저자명
박현석,유영진,정현주
간행물명
관광서비스연구
권/호정보
2011년|11권 1호(통권21호)|pp.63-80 (18 pages)
발행정보
한국관광서비스학회|한국
파일정보
정기간행물|KOR| 이미지(1.13MB)
주제분야
사회과학
서지반출

영문초록

This studies were engaged to investigate the effects of empowerment in family restaurant on job satisfaction, organizational commitment, and turnover intention of employees. Customer satisfaction was very important in surviving and prospering of family restaurant industry and one of good method getting competitive advantages. However, a strong customer satisfaction is preceded by employee satisfaction in that service is delivered by face-to-face contacts with customers. Therefore, this study explores that empowerment increase job satisfaction, organizational commitment, and turnover intention. Also this study investigates that organizational commitment gets higher by providing turnover intention decreases by providing job satisfaction and organizational commitment. In order to attain the purpose of this study, first, this dissertation processed literature reviews, second, research model was designed and hypotheses were extracted, third, to test hypotheses, 303 questionnaires were analyzed. The samples are employees that work at family restaurants in Dae-gu. The results were summarized as follows. The First, Job satisfaction, Organizational commitment and turnover intention of employees were affected by Empowerment of Family restaurants. The Second, Turnover intention of employee were affected by their Job satisfaction. The Third, Turnover intention of employees was affected by their Organizational commitment.

목차

I. 서론
II. 이론적 고찰
  1. 임파워먼트의 개념
  2. 직무만족의 개념
  3. 조직몰입의 개념
  4. 이직의도의 개념
III. 실증조사 설계
  1. 연구의 모형
  2. 가설의 설계
  3. 조사 설계
  4. 설문지 구성 및 분석방법
IV. 실증결과 분석
  1. 인구통계학적 특성
  2. 임파워먼트에 대한 신뢰도와 타당도 분석
  3. 연구가설의 검증
V. 결론
참고문헌
ABSTRACT

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