The research studies the impact of switching costs on the relationship between customer satisfaction and loyalty through survey on the users of the mobile telecom network in Xinjiang Autonomous Region, China. It is found that compared to customer satisfaction, the influence on customer loyalty from switching costs is weaker than that from customer satisfaction. The result also suggests that the intensity of the impact from different switching costs differs much from each other, among which, impact from the benefits costs is the strongest, followed by process costs, and then the risk costs. Furthermore, different from most previous research findings, the result of this study indicates that higher switching costs do not have stronger influence on the relationship between customer satisfaction and loyalty.