1. 센터환경 ································································································ 3 
2. 운영관리 ································································································ 9 
3. 전담조직 및 인력 ·············································································· 16 
4. 통합사례관리 ······················································································ 24 
5. 프로그램 운영 ···················································································· 32 
6. 자원개발 및 연계 ·············································································· 40 
7. 만족도 ································································································· 49 
8. 홍보 ····································································································· 50 
9. 면접평가종합소견 ··············································································· 53