제1장 서론 
Ⅰ. 매뉴얼 개발 배경 및 필요성 ······································································ 1 
Ⅱ. 매뉴얼 적용대상 및 범위 ··········································································· 1 
Ⅲ. 긴급구조 및 위기개입의 정의 ···································································· 2 

제2장 호소문제 유형별 가이드라인 
Ⅰ. 학교폭력 ······································································································ 3 
Ⅱ. 사이버 폭력 ······························································································ 14 
Ⅲ. 가정폭력 ···································································································· 25 
Ⅳ. 자살 ··········································································································· 37 
Ⅴ. 성문제(성폭력, 임신) ················································································ 47 
Ⅵ. 가출 ··········································································································· 58