The purpose of this paper can be said to analyze the satisfaction and
preference of Japanese tourists visiting Korea to local tourism souvenirs using
data their population characteristics factors and expectation factors before
purchasing.
As the paper process, the bibliographic research on related data issued by
the authorized research institution for the country's inside and outside and
empirical research by the distribution and collection of questionnaire for the
purpose of showing the desires of Japanese tourists to Korean souvenirs
products were performed in parallel.
The contents of this research are summarized as below.
As mentioned above, this paper is divide by two parts, the relevance
between the population factors and satisfaction degree to Japanese and the
connection between the satisfaction degree and expectation degree to them.
Among variables of Korean souvenirs such as art, originality, design, variety
and price, etc., Overall Japanese consumers are made clear as dissatisfied with
Design of Korean souvenirs. Except these factors, other factors are classified
with the scope of satisfaction to Japanese. So For the sales increasing to
Japanese, Design inferior factor has to be invested, researched and developed
using the government's supports and related firms' core capabilities. such as
marketing mix.
Finally, in case of the relevance of satisfaction after purchasing and
expectation before purchasing by Japanese consumers, All factors like design,
packaging, price, variety, art, originality are satisfied with them as showing
positive significance between them.
So this result lets us think that Korean souvenirs have the international
competition to Japanese tourists. Therefore, the firm will keep the increasing
intensity of global competition.