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서지반출
경주지역 호텔 식음료 시설의 선택 속성에 관한 연구
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  • 경주지역 호텔 식음료 시설의 선택 속성에 관한 연구
  • A study of the Selective Attributes for the F&B Facility of Super-Delux Tourist Hotels in Kyung-Ju
저자명
장병주,정연국
간행물명
관광서비스연구
권/호정보
2002년|2권 2호(통권3호)|pp.259-280 (22 pages)
발행정보
한국관광서비스학회|한국
파일정보
정기간행물|KOR| 이미지(0.63MB)
주제분야
사회과학
서지반출

영문초록

The purpose of this study is to suggest marketing strategies that satisfy the hotel customers' wants by investigating the Selective Attributes according to the demographic characteristic and use behavior. The results provide an insight to increase the sales in hotel F&B Facility. The results and marketing strategies are as followings: Female consider all the factors more important than male. Thus, there should be have special menu such as diet food for them. For the young customers, 20-30' s, marketing strategies such as reservation on the internet, discount coupon and promotion menu would be efficient. For 40-5Oth, customer files should be databased and utilized it through the telemarketing. The customers with service-related occupation take interest on all the factors. Thus, E-mail or D.M should be mailed. Also birthday events and entertaining facilities should be offered to attract them. For the students studying tourism-related subjects, it is necessary to have table manner class and hotel tour. According to the monthly income, the customers set a high value on additional service, hotel image and manageric characteristic. Especially for low income customers, marketing strategy such as developing high-quality and low-price food and set menu should be required. Service strategy should be differentiated for repeat customers by offering them free coupon and special menu. Various event program should be performed every weekend to increase the weekend visitors. According to peak and slow period, flexible price policy should be required with special seasonal menu. To activate the anniversary events, special menus have to be offered and the hotel outdoor area and facilities used appropriately.

목차

Ⅰ . 서 론
1. 문제제기 및 연구목적 
2. 연구범위 및 방법 
II. 호텔 선택 속성에 관한 이론적 고찰 
1. 호텔 선택 요인의 접근방법 
2. 호텔 선택 과정과 선택 요인
3. 호텔 선택 속성에 관한 선행 연구 
Ⅲ. 실증분석
1. 가설의 설정
2. 조사 설계
3. 실증결과 분석
Ⅳ. 결 론
<참고문헌>

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