We consider an AS/RS(Automated Storage/ Retrieval System) which performs both of single and dual commands. The service times of single and dual commands are assumed to be differently distributed. Steady-state probabilities at the service completion epochs are calculated. Then, we transform the arrival rates of storage and retrieval commands into those of single and dual commands. Using this, we propose a non-preemptive queueing model with priority for the performance analysis of an AS/RS, and obtain approximated means of queue lengths and waiting times.