본 연구의 목적은 중소기업 구성원들에게 자신의 업무와 관련하여 문제를 파악할 수 있도 록 문제인식교육을 실시하여 효과와 가능성에 대해 탐색하는 것이다. 이를 위해 5가지 구성 전략을 가지고 문제인식교육을 개발하였으며 워크숍 준비, 워크숍실시, 사후 의견수렴의 순 서로 실시하였다. 대상은 업무효율성 향상 문제를 해결하고자 하는 중소기업을 선정하였다. 연구결과, 전사차원에서 해결해야할 문제를 선정하게 되었고, 소통의 기회제공을 통해 긍정 적 생각의 변화가 보고되었으며 나아가 문제인식을 중심으로한 업무방식의 변화에 적응해가 는 모습이 나타났다. 이러한 효과들을 통해 중소기업에서 문제인식교육의 필요성 및 가능성 을 확인할 수 있었으며 나아가 문제인식과정에 대한 보다 구체적인 방법 제시, 여유있는 소 통의 기회제공 등의 발전방향을 제시하였다.
The purpose of this study is to explore the need and possibility of delivering the problem sensing education. These days, the productivity of Korean economy is often reported as not high as competing countries in OECD nations. We have developed so fast during past years but the way of working is not efficient as other OECD nations. Therefore, our employees' felt happiness is reported as not high due to heavy work-load. In this study, problem sensing is reported and emphasized in the process of problem solving. The basic perspective is that employees need to change their way of working through enhancing sense of problems of their work. Although Korean companies have emphasized and tried to enhance employees' problem solving skills, their approach has not been to the point because their education program usually have focused on training general techniques rather than providing the chance of sensing the nature of work itself with problems. Problem Sensing Education Program was developed with 5 instructional strategies. Before problem-sensing workshop each individual was directed to find out problems of their work and to report to their team. 3 Team have listed a total of 26 problems before workshop. During problem-sensing workshop, positive mind set was emphasized with indoor activities and problem finding process was instructed. Then, 26 problems was reviewed by each individual employees within each team. As a result, the first priority problem was finally chosen by all participants: Commucation Problem. Also, each employees have reported the that they have experienced the very communication opportunity and have felt trust among team members during workshop. In addition, they have reported that they have learned the way of sensing problems for their work and they will apply it into their way of work. With these results, the implications are discussed and future development of problem sensing education is suggested.
Ⅰ. 문제인식의 중요성 Ⅱ. 기업맥락에서의 문제 중심교육의 한계 Ⅲ. 문제인식교육의 실시 사례 Ⅳ. 문제인식교육의 효과 및 논의 Ⅴ. 기업 HRD 분야를 위한 시사점 참고문헌
