During the 1980’s, the Equal Employment Opportunity Commission received more than
100,000 employment related discrimination complaints from peoplewith disabilities.
Subsequently, in 1986, the National Council on Disability called for expansive legislation that
would guarantee equal employment opportunity for all people with disabilities (ADA & IT
Technical Assistance Centers, n.d). Four years later the 1990 American with Disabilities Act
(ADA) was signed by President George Bush on July 26, 1990 in the largest signing ceremony
in history. The ADA prohibited employment discrimination and promoted equal opportunity,
made state and local government services available and accessible, made commercial facilities
and public transportation accessible and required the establishment of TDD/telephone relay
services (Jenkins, Patterson, & Szymanski, 1992). The ADA was considered the most
comprehensive mandate for people with disabilities. It was the promise of legal protection
designed to end discrimination in employment (Danke, Conyers, enright, Munson, Brodwin,
Hanley-Maxwell, & Gugerty, 1996; Rains, 1992; Witt, 1992). It was the promise of opportunity.